COMMUNICATIONS RESOURCES
Includes resources for employee communication, member communication, and social media templates
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Last updated: August 4, 2020 1:30 p.m.
Branch Reclosure Communications
If a credit union branch recloses, be sure to stay in communication with your membership and staff. Here are some messages to consider:
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Member communications - branch closure announcement, remote banking options, social media posts
Last updated: March 25, 2020 2:00 p.m.
Social Media
Utilize social media to communicate with your membership. Here are some messages to consider:
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Credit union deposits are insured up to $250,000
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Messages about health and well-being from the CDC
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We're open; reminder of hours
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How you're helping members during this time (special offers/products/services)
Last updated: March 23, 2020 10:00 a.m.
Regular Employee Communication
Even as important as communicating with your members, is communicating clearly with your employees. Hold frequent phone calls, virtual meetings or send daily emails reminding staff of expectations and calling attention to new information.
Last updated: August 4, 2020 1:30 p.m.
Credit Unions Supporting Schools
As schools are facing hurdles to returning to the classroom, some credit unions across the nation are providing supplies and donations to help ease the transition. Below is a sample press release regarding a credit union donation to school district to assist in the age of virtual learning.
Last updated: April 10, 2020 1:00 p.m.
Emergency Relief Fund Marketing Templates
The ICUF Emergency Relief Fund applications closed on April 3 after receiving more than 11,000 submissions. ICUF is still fundraising for the fund. Learn more here.
Last updated: March 26, 2020 2:00 p.m.
Spanish Speaking Resources
Coopera has provided resources for credit unions to help Spanish-speaking members during this time.
Coronavirus Resources (Spanish)
Visit the Coopera Vlog to learn more.
Last updated: April 23, 2020 1:30 p.m.
COVID-19 Employee Exposure or Positive Test
If a credit union employee tests positive for COVID-19, consider utilizing the below sample communications.
Sample Communications:
Last updated: April 30, 2020 12:00 p.m.
Frequently Asked Questions
Find answers to frequently asked credit union questions by visiting the FAQs section of this website, where you can search for content by using the magnifying glass icon on the right side of the page.
If you have a question that you haven't found an answer for, email covid@iowacreditunions.com and the ICUL team will help connect you with relevant resources!