Includes resources for employee communication, member communication, and social media templates

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Last updated: August 4, 2020  1:30 p.m.

Branch Reclosure Communications

If a credit union branch recloses, be sure to stay in communication with your membership and staff. Here are some messages to consider:

Last updated: March 25, 2020  2:00 p.m.

Social Media

Utilize social media to communicate with your membership. Here are some messages to consider:

  • Credit union deposits are insured up to $250,000

  • Messages about health and well-being from the CDC

  • We're open; reminder of hours

  • How you're helping members during this time (special offers/products/services) 

Access templates to social media images

Last updated: March 23, 2020  10:00 a.m.

Regular Employee Communication

Even as important as communicating with your members, is communicating clearly with your employees. Hold frequent phone calls, virtual meetings or send daily emails reminding staff of expectations and calling attention to new information.

What are others doing? +

Last updated: August 4, 2020  1:30 p.m.

Credit Unions Supporting Schools

As schools are facing hurdles to returning to the classroom, some credit unions across the nation are providing supplies and donations to help ease the transition. Below is a sample press release regarding a credit union donation to school district to assist in the age of virtual learning.

Last updated: April 10, 2020  1:00 p.m.

Emergency Relief Fund Marketing Templates

The ICUF Emergency Relief Fund applications closed on April 3 after receiving more than 11,000 submissions. ICUF is still fundraising for the fund. Learn more here

Email template - donations needed

Social media post

Banner ad (577x324)

Banner ad (640x300)

Banner ad (765x324)

Last updated: March 26, 2020  2:00 p.m.

Spanish Speaking Resources

Coopera has provided resources for credit unions to help Spanish-speaking members during this time.

COVID-19 Aviso (Spanish)

COVID-19 Advisory (English)

Coronavirus Resources (Spanish)

Visit the Coopera Vlog to learn more.

Last updated: April 23, 2020  1:30 p.m.

COVID-19 Employee Exposure or Positive Test

If a credit union employee tests positive for COVID-19, consider utilizing the below sample communications.

Sample Communications: 

Last updated: April 30, 2020  12:00 p.m.

Frequently Asked Questions

Find answers to frequently asked credit union questions by visiting the FAQs section of this website, where you can search for content by using the magnifying glass icon on the right side of the page.

If you have a question that you haven't found an answer for, email and the ICUL team will help connect you with relevant resources!

This situation, including the response by the state and federal government, continues to change rapidly. The content is based on information known at the time of posting and may not have yet been updated at the time you view it, so we strongly recommend that you regularly check the resources sent out. Content provided by ICUL is for educational and informational purposes only and is not legal services, legal advice or in any way establishes an attorney-client relationship. Readers should consult an attorney to understand how this content relates to their individual situation.

© 2020 by Iowa Credit Union League