CREDIT UNION OPERATIONS RESOURCES

Includes resources for branching, deposits, loans, serving members

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Last updated: July 7, 2020   4:30 p.m.

Remote Notary

The permanent Iowa remote notary law went into effect on July 1.

Barker, Hodgson & Miller, P.C. have remote notarization resources for Iowa credit unions available here

Last updated: March 23, 2020  10:00 a.m.

Suspending of Foreclosures

The Governor's proclamation on 3/22/2020 suspended foreclosures on residential, commercial and ag properties. This does not suspend a person's obligations to make mortgage payments. 

The Governor issued a proclamation on 4/27/2020 addressing debt collection practices and extended suspensions on foreclosures. Read the code pertaining to credit union compliance.

Contact PolicyWorks with questions.

Last updated: March 23, 2020  10:00 a.m.

Cybersecurity

Remind employees to be attentive to email, examining for phishing attempts or cyberattacks during this critical time. As most communication will go digital, take special precautions and utilize secure sending methods to protect member information. 

Follow the latest notices:

US Postal inspection service

Federal Trade Commission

US Department of Justice

Iowa Department of Public Safety

Last updated: March 23, 2020  10:00 a.m.

Office Hours

It is up to the credit union to determine how their hours and staffing will be impacted by the pandemic. Be sure to notify the Iowa Division of Credit Unions, as well as the NCUA with any changes to your office hours.

Last updated: June 10, 2020, 2020   1:00 p.m.

Branch Reopening

Reopening Checklist (Updated 6/10/2020)

Greater Des Moines Partnership's Financial & Professional Services Playbook

 

Email covid@iowacreditunions.com for access to Iowa credit union polling data for reopening considerations.

 

Iowa Department of Public Health Guidance on Reopening

 

La Macchia Branch Reopening Guide

Reopening Dates and Considerations

Sample member messaging, social media drafts and staff messaging.

Storey Kenworthy Orders Benefit ICUF

Vendor List - Reopening Supplies

Last updated: April 20, 2020  5:30 p.m.

OSHA Workplace Guidance

The Occupational Safety and Health Administration (OSHA) has released new guidelines on how to deal with COVID-19 in the workplace.

Find guidance on preparing the workplace for COVID-19 here. 

Last updated: March 26, 2020  1:00 p.m.

SBA Disaster Loans Available for Small Businesses in Iowa

The U.S. Small Business Administration issued an Economic Injury Disaster Loan declaration for Iowa, allowing pandemic-impacted small businesses to apply for low-interest support loans.

These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. Learn more here.

Last updated: March 23, 2020  10:00 a.m.

Office Cleanliness

Put a frequent cleaning schedule in place. Disinfect all surface areas multiple times per day. Have hand sanitizer dispensers and tissues located throughout your location. Consider providing employees with rubber gloves and masks (if needed). Remember, money carries germs, so employees should wash hands frequently. 

What are others doing? +

Last updated: May 11, 2020   1:30 p.m.

Strategic Resources

COVID-19 Economic Implications & Impact on Credit Unions (Mike Schenk, CUNA)

Rethinking Your Budget, Balance Sheet and Interest Rate Risk (Cynthia Walker, Mark H. Smith Inc.)

Scenario Planning (John Lass, Lass Advisory Services)

U.S. Economic Outlook and Its Impact on Credit Unions (Steve Rick, CUNA Mutual Group)

Last updated: March 18, 2020  10:00 a.m.

Iowa Division of Credit Unions

The Division has resources available for Iowa credit unions.

 

They've put together a frequently updated Frequently Asked Questions document for credit unions.

Last updated: March 23, 2020  10:00 a.m.

Cross-Training

Have a plan ready to cross-train staff to help cover the most critical business functions. Expect and anticipate absenteeism. Consider if some employees are able to work remotely, and if so test remote access solutions right away. What does flexible scheduling look like in your credit union? Use the minimum number of employees at one time.

 

What are others are doing? +

 

Last updated: April 30, 2020  12:00 p.m.

Frequently Asked Questions

Find answers to frequently asked credit union questions by visiting the FAQs section of this website, where you can search for content by using the magnifying glass icon on the right side of the page.

If you have a question that you haven't found an answer for, email covid@iowacreditunions.com and the ICUL team will help connect you with relevant resources!

 

This situation, including the response by the state and federal government, continues to change rapidly. The content is based on information known at the time of posting and may not have yet been updated at the time you view it, so we strongly recommend that you regularly check the resources sent out. Content provided by ICUL is for educational and informational purposes only and is not legal services, legal advice or in any way establishes an attorney-client relationship. Readers should consult an attorney to understand how this content relates to their individual situation.

© 2020 by Iowa Credit Union League